Russell & Bromley Reviews

I just had a very positive experience returning a faulty pair of boots at the kings Road store. Veyda was amazing and super helpful. The other lady was very polite. I was dreading the experience from previous times but this was very different. Thank you!

Since 2017, I've been buying my shoes from Russell & Bromleys. I used to frequent the store on Oxford Street which is now permanently closed.Today 21st April 2021, I went shopping again. And since the store on Oxford is no more, I went to Regent street. I was served by some very polite ladies. I settled on a Navy blue pair of loafers and requested a discount. I have never had a discount despite possessing a Russell & Bromleys Card though not carrying it at the time. An older man who appeared to be the Manager came close to me at the till as the lady customer service agent served me. I noticed he did not give eye contact. Directing my question at him I said, "I always buy my shoes here but I've never received a discount".He responded abruptly, "We don't give discounts". I pulled out my wallet, paid £195 in cash for my newly acquired loafers and walked out. I cannot believe that such a rude man is a store proprietor or Manager.

Absolutely worthless. Spend £500 on a shoes ? for the valentine never received it ,trouble customer service, rude people can't spend gift card on line this is a totally rubbish company. Avoid before get disappointed

Do not use this company, I bought a £220.00 pair of boots, received them only yesterday 22nd Feb 2021 and the boots have been tried on lots of time the boots have reached us quite worn on one boot think the boots have been on the shelf in a shop somewhere, read the Russell and Bromley reviews before purchasing they will not refund only replace, but who is to say I will receive another pair worn, they said they have trainee workers, emailed customer service and they are rude

Received my Redwood Black Oxfords today and can i say what a beautiful shoe this is ,The workmanship can be clearly seen. Was worried to order these as ive never heard of the company before and with so many bad reviews ,, took a chance well worth it ..

Beware of ordering from this company Received my ordered they sent wrong trainers marked paperwork with details of the item I ordered. £70.00The wrong goods they sent me were £49.00 but they took the £70.00 out of my account. Have not had any response or communication from them package arrived as if it was bought on ebay. This is classic scam used on online companies but did not think Russell and bromley would do this to me.

Due to a current “sale”, I ordered two pairs of shoes from Russell and Bromley last week. They arrived when they said they would but I was initially concerned as one of the pairs was to be sent as a birthday gift and I was worried they would not arrive in time. With this being the case, I emailed customer service who said they could not sent the order express delivery due to a high amount of orders being processed. After sending further emails I get a response to say that the standard time is 3-5 days for orders to be delivered and that they are sent express delivery. ...Em so you can send them express delivery but just needed 4 days to process and dispatch the item because of incompetency. The real issue was opening up the box to reveal the suede loafers I had purchased. What did I have? A pair of bloody seconds/ex display shoes with scuffed toes and faded scruffy suede. The leather on the inside of one of the shoes had most clearly seen better days and was wrinkled and worn. To call themselves a novelty brand that can charge £300.00 plus for shoes is an absolute bloody disgrace! Furthermore, on close inspection of the shoes, they seemed to be poorly made and most certainly not the RRP of £285.00. Russell and Bromley, you have dodged a bullet purely on the basis that I bought the two pairs of shoes for £185.00. Therefore I am not going to go through the rigmarole of sending these back for a refund. Had I paid the full £570.00 then you would have received a VERY angry email from me.

I wanted to purchase a pair of boots in the sale this January and wanted to use my gift vouchers to pay for them when I went to put the code in there was nothing on the website for this particular code to go in. I contacted them explaining the situation and they replied immediately saying very sorry the gift vouchers cannot be used on the website Considering the fact that all their shops are closed and we have a pandemic don't you think they would have changed their website in order for their customers like myself who were bought vouchers as a Christmas present last Christmas to be able to use them. I have since written to them saying that surely under the circumstances we are living in they should have changed their website but I have had no reply and unfortunately there is no contact phone number so what happens if my vouchers expire as I really don't know when they might reopen and consequently I was unable to purchase the boots I am extremely surprised that a Company of this standard has such awful customer relations and am disappointed to the point that I will be very sceptical about buying anymore products from them again and would definitely not recommend anyone buying vouchers from them!!

I bought some sandals in the sale £125 + £5 delivery, I received second hand sandals and they wanted to offer me £20 to keep the shoes after I complained, no think you I have sent them back for a full refund and they have lost a customer for life as I gave them an option to give me a goodwill gesture of some money off my next order and they refused, so no problem I want a full refund but there are now telling me the refund will take 7 days once they receive them back and another 5 days to go back in my bank, what a joke, these people don't k ow how to keep a customer after they make mistakes like sending second hand shoes to customers, lose customers I will just shop elsewhere and believe me I do t mix my words as I say I will never co e back after you don't even offer me a goodwill gesture

Beautiful boots but sadly poor workmanship and had to return. Customer Service would not replace as they were stocktaking but I was welcome to re order if I wanted to. They sent a free delivery code (delivery is free anyway) as an apology - so rather an empty gesture. Expect better.

My favourite boots, period. Great staff service. Great company

Russell & Bromley shoes are definitely good quality shoes! I bought my daughter a pair of black patent loafers, they were £215, they were a Christmas present. She is a teacher so they get a lot of wear. She’d had them for a year and the sole came away from the shoe. I took them back to the store at Bluewater, there was no quibbles they exchanged them for a brand new pair. Excellent customer service! I’ve had my pair of loafers for 5 years and they still look like new!